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How to buy a bike with Billy Bilsland Cycles -Pandemic Edition

As a business we have been very lucky during the COVID19 Pandemic as we have been able to stay open throughout the many lockdowns. However we understand that we have not been – and still can’t – able to offer our usual bike buying services, such as test rides and bike fits.

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Due to face to face contact being limited and our shop currently operating under Appointments only. We have decided to create a small guide on how to buy a bike through our website, while still benefitting from human interaction, in order to be sure you’re making the right purchase.

Already know what bike you’re after –

Our bikes can be purchased via our website for delivery or click and collect at our store. But if you have some questions or need sizing advice, then please don’t hesitate to get in contact via sales@billybilslandcycles.co.uk where we will answer any queries.

Want a new bike but don’t know which model –

If you’re new to cycling or unsure of what style of bike to go for next (hybrid,road,mountain etc) then send us over an email to sales@billybilslandcycles.co.uk with your plans for the bike (commuting,Bikepacking,sportives etc). Along with your height and rough budget. From there we will send over a few options that best suit your needs where you can choose your favourite. Once you have chosen, the bike can be purchased via our website for delivery or click and collect at our store.

Found a bike you like but its out of stock –

Since the beginning of the Pandemic stock in the bike industry has been a nightmare! Meaning that getting your hands on your dream bike is a bit more difficult than usual. On all of our out of stock bike product pages there is a notify button, this is where you can send us a ‘back in stock request’. Once we receive your request we will get back to you with the following options; pay a minimum of a 10% deposit to pre order the bike. Or we provide alternative options that are currently in stock that are similar to the original bike you enquired about.

If you decide to collect your new bike from our store we will do our best to ensure everything is perfect, by carrying out a basic position check on collection, where we will set your saddle height and reach if needed. Don’t panic if you have ordered your bike for delivery, we include building instructions in the box. If you want to be sure or are having any discomfort after building your bike up, then please don’t hesitate to send over a side on picture and/or video of you on your new bike. From there we can suggest possible changes to saddle height and/or stack and reach adjustments which will make your ride more comfortable.

*When emailing us, the more information the better. The more you give us, the more we can give back :)*

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If this is your first time buying a bike then why not check out our guide on ‘Buying your first bicycle’

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